1. Who We Are

Hanacko is a fashion eCommerce brand headquartered in Canada, with additional online operations in the United States and Bangladesh. We sell fashion products to customers worldwide via our online platform.

2. Information We Collect

a. Information You Provide:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely via third-party gateways like Stripe or PayPal)
• Order history and preferences
• Feedback or reviews

b. Information Collected Automatically:

• IP address
• Browser type and version
• Pages visited and time spent on our site
• Device type and operating system
• Cookies and tracking technologies

3. How We Use Your Information

• Fulfill and manage orders
• Communicate with you about orders or promotions
• Improve our website and shopping experience
• Detect and prevent fraud
• Comply with legal obligations
• Personalize your experience

4. Legal Bases for Processing

• Consent – for newsletter subscriptions and marketing
• Contractual necessity – to fulfill your orders
• Legal obligations – for tax, fraud, or legal compliance
• Legitimate interests – for improving services and security

5. Sharing Your Information

We may share your information with:

• Payment processors (e.g., Stripe, PayPal)
• Shipping providers
• Customer support platforms
• Marketing and analytics tools (e.g., Google Analytics, Meta Pixel)
• Legal authorities when required

We do not sell your personal information to third parties.

6. Cookies and Tracking

We use cookies to:

• Recognize you on future visits
• Keep items in your cart
• Analyze site traffic and performance
• Offer personalized content and ads

You can disable cookies via your browser settings, but some parts of the site may not function correctly.

7. International Data Transfers

Your data may be transferred and processed in Canada, the USA, and Bangladesh, depending on your location and the services used. We ensure appropriate safeguards are in place, including:

• Contractual agreements with service providers
• Compliance with applicable privacy laws

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct or update inaccurate information
• Request deletion of your data
• Withdraw consent
• Object to certain processing
• File a complaint with a data protection authority

To exercise your rights, contact us at: privacy@hanacko.com

9. Data Retention

We retain your data only as long as necessary to:

• Fulfill orders
• Comply with legal or tax obligations
• Resolve disputes
• Enforce agreements

When no longer needed, we securely delete or anonymize your data.

10. Security

We implement appropriate technical and organizational measures to protect your data, including:

• HTTPS encryption
• Secure payment processing
• Access controls
• Regular security audits

However, no system is 100% secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect data from them. If we learn that a child has provided us with personal information, we will delete it immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. If we make material changes, we will notify you via email or a prominent notice on our website.

Last updated: September 1, 2025

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Hanacko
Email: info@hanacko.com
Website: https://www.hanacko.com